/* ==========================================================
   FillGood CRM — estilos
   Mobile-first. Tipografía sistema. Sin frameworks.
   ========================================================== */

:root {
  --color-bg: #f5f6f8;
  --color-surface: #ffffff;
  --color-border: #e2e5ea;
  --color-text: #1f2937;
  --color-text-muted: #6b7280;
  --color-primary: #1f6feb;
  --color-primary-dark: #1758c4;
  --color-success: #16a34a;
  --color-warning: #d97706;
  --color-warning-bg: #fef3c7;
  --color-danger: #dc2626;
  --color-danger-bg: #fee2e2;
  --color-paciente-bg: #ffffff;
  --color-paciente-border: #e2e5ea;
  --color-agente-bg: #dcf8c6;
  --color-humano-bg: #cce5ff;
  --color-sistema-bg: #f1f5f9;
  --radius: 10px;
  --shadow: 0 1px 2px rgba(0,0,0,0.04), 0 1px 3px rgba(0,0,0,0.06);
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
  font-size: 15px;
  line-height: 1.45;
  color: var(--color-text);
  background: var(--color-bg);
}

a { color: var(--color-primary); text-decoration: none; }
a:hover { text-decoration: underline; }

.link-muted { color: var(--color-text-muted); }

/* ---------- Topbar ---------- */
.topbar {
  background: var(--color-surface);
  border-bottom: 1px solid var(--color-border);
  position: sticky;
  top: 0;
  z-index: 10;
}
.topbar-inner {
  max-width: 920px;
  margin: 0 auto;
  padding: 12px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}
.brand {
  font-weight: 700;
  font-size: 18px;
  color: var(--color-text);
}
.brand span { color: var(--color-primary); font-weight: 600; }
.user-area { display: flex; gap: 14px; align-items: center; font-size: 14px; }
.user-name { color: var(--color-text-muted); }

/* ---------- Container ---------- */
.container {
  max-width: 920px;
  margin: 0 auto;
  padding: 20px 16px 60px;
}

/* ---------- Login ---------- */
.login-wrapper {
  min-height: 80vh;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
}
.login-card {
  background: var(--color-surface);
  padding: 32px;
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  width: 100%;
  max-width: 380px;
}
.login-card h1 { margin: 0 0 4px; font-size: 24px; }
.brand-light { color: var(--color-primary); font-weight: 600; }
.login-subtitle { margin: 0 0 20px; color: var(--color-text-muted); font-size: 14px; }

.form-stack { display: flex; flex-direction: column; gap: 14px; }
.form-stack label { display: flex; flex-direction: column; gap: 4px; font-size: 14px; }
.form-stack span { color: var(--color-text-muted); font-weight: 500; }
.form-stack input,
.form-enviar textarea {
  font: inherit;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: white;
}
.form-stack input:focus,
.form-enviar textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(31,111,235,0.15);
}

/* ---------- Buttons ---------- */
.btn-primary, .btn-secondary {
  font: inherit;
  font-weight: 500;
  padding: 9px 16px;
  border-radius: 8px;
  border: 1px solid transparent;
  cursor: pointer;
  transition: background 0.15s ease;
}
.btn-primary {
  background: var(--color-primary);
  color: white;
}
.btn-primary:hover { background: var(--color-primary-dark); }
.btn-secondary {
  background: var(--color-surface);
  color: var(--color-text);
  border-color: var(--color-border);
}
.btn-secondary:hover { background: var(--color-bg); }

/* ---------- Alerts ---------- */
.alert { padding: 10px 14px; border-radius: 8px; margin-bottom: 16px; font-size: 14px; }
.alert-error { background: var(--color-danger-bg); color: var(--color-danger); }
.alert-warning { background: var(--color-warning-bg); color: var(--color-warning); }

/* ---------- Page header + filters ---------- */
.page-header { display: flex; align-items: center; justify-content: space-between; flex-wrap: wrap; gap: 12px; margin-bottom: 18px; }
.page-header h2 { margin: 0; font-size: 20px; }
.filters { display: flex; gap: 8px; flex-wrap: wrap; }
.chip {
  padding: 6px 12px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: 999px;
  font-size: 13px;
  color: var(--color-text-muted);
}
.chip:hover { text-decoration: none; background: var(--color-bg); }
.chip-active { background: var(--color-primary); color: white; border-color: var(--color-primary); }
.chip-active:hover { background: var(--color-primary-dark); }

/* ---------- Conversation list ---------- */
.conv-list { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 8px; }
.conv-item {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  overflow: hidden;
}
.conv-item.conv-pendiente { border-left: 4px solid var(--color-warning); }
.conv-item.conv-atendida { opacity: 0.7; }
.conv-link { display: block; padding: 12px 14px; color: inherit; }
.conv-link:hover { text-decoration: none; background: var(--color-bg); }
.conv-row1 { display: flex; justify-content: space-between; font-size: 14px; }
.conv-numero { font-weight: 600; }
.conv-ts { color: var(--color-text-muted); font-size: 12px; }
.conv-row2 { display: flex; gap: 8px; align-items: baseline; margin-top: 2px; font-size: 13px; }
.conv-autor { font-size: 11px; font-weight: 600; padding: 2px 6px; border-radius: 4px; text-transform: uppercase; letter-spacing: 0.5px; flex-shrink: 0; }
.conv-autor-paciente { background: #f1f5f9; color: #475569; }
.conv-autor-agente { background: #dcfce7; color: #15803d; }
.conv-autor-humano { background: #dbeafe; color: #1e40af; }
.conv-autor-sistema { background: #fef3c7; color: #92400e; }
.conv-snippet { color: var(--color-text-muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; flex: 1; }
.conv-row3 { display: flex; gap: 8px; align-items: center; margin-top: 6px; flex-wrap: wrap; font-size: 12px; }
.badge { font-size: 11px; font-weight: 600; padding: 2px 8px; border-radius: 999px; }
.badge-pendiente { background: var(--color-warning-bg); color: var(--color-warning); }
.badge-escalada { background: #fee2e2; color: var(--color-danger); }
.badge-atendida { background: #dcfce7; color: var(--color-success); }
.badge-warning { background: var(--color-warning-bg); color: var(--color-warning); }
.conv-count { color: var(--color-text-muted); font-size: 11px; }

/* ---------- Conversation detail ---------- */
.conv-header { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; margin-bottom: 16px; }
.conv-header h2 { margin: 0; font-size: 20px; }
.back-link { font-size: 14px; }
.conv-status { display: flex; gap: 6px; flex-wrap: wrap; }

.actions { display: flex; gap: 8px; margin-bottom: 18px; flex-wrap: wrap; }
.action-inline { margin: 0; }

.chat {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  padding: 16px;
  margin-bottom: 20px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  max-height: 60vh;
  overflow-y: auto;
}
.msg { max-width: 80%; padding: 8px 12px; border-radius: 12px; font-size: 14px; }
.msg-meta { display: flex; gap: 8px; align-items: baseline; font-size: 11px; margin-bottom: 4px; opacity: 0.7; }
.msg-autor { font-weight: 700; text-transform: uppercase; letter-spacing: 0.4px; }
.msg-ts { font-size: 10px; }
.msg-texto { white-space: pre-wrap; word-wrap: break-word; }
.msg-left { align-self: flex-start; background: var(--color-paciente-bg); border: 1px solid var(--color-paciente-border); }
.msg-right { align-self: flex-end; }
.msg-autor-agente { background: var(--color-agente-bg); }
.msg-autor-humano { background: var(--color-humano-bg); }
.msg-autor-sistema { background: var(--color-sistema-bg); align-self: center; max-width: 90%; font-style: italic; }

.enviar {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  padding: 16px;
  margin-bottom: 20px;
}
.enviar h3 { margin: 0 0 4px; font-size: 16px; }
.hint { margin: 0 0 12px; font-size: 13px; color: var(--color-text-muted); }
.form-enviar { display: flex; flex-direction: column; gap: 10px; }
.form-enviar textarea { font-family: inherit; resize: vertical; min-height: 70px; }
.form-enviar button { align-self: flex-end; }

/* ---------- Historial ---------- */
.historial {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  padding: 16px;
}
.historial h3 { margin: 0 0 10px; font-size: 16px; }
.historial-lista { list-style: none; margin: 0; padding: 0; display: flex; flex-direction: column; gap: 6px; font-size: 13px; }
.historial-lista li { display: flex; gap: 10px; flex-wrap: wrap; padding: 6px 0; border-bottom: 1px solid var(--color-border); }
.historial-lista li:last-child { border-bottom: none; }
.historial-ts { color: var(--color-text-muted); font-size: 11px; min-width: 130px; }
.historial-usr { font-weight: 500; }
.historial-accion { color: var(--color-primary); font-weight: 500; }
.historial-detalle { color: var(--color-text-muted); font-size: 12px; }

.empty { color: var(--color-text-muted); text-align: center; padding: 40px 20px; }

/* ---------- Mobile tweaks ---------- */
@media (max-width: 600px) {
  .topbar-inner { padding: 10px 12px; }
  .container { padding: 16px 12px 40px; }
  .conv-row1 { flex-direction: row; }
  .msg { max-width: 92%; }
  .form-enviar button { align-self: stretch; }
}

/* ==========================================================
   Refinamientos detalle de conversación (v2)
   ========================================================== */

/* Header del detalle: flecha + título + acciones a la derecha */
.conv-detail-header {
  display: grid;
  grid-template-columns: auto 1fr auto;
  gap: 14px;
  align-items: center;
  margin-bottom: 18px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--color-border);
}
.back-arrow {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  font-size: 18px;
  font-weight: 600;
  color: var(--color-text);
  text-decoration: none;
  transition: background 0.15s;
}
.back-arrow:hover { background: var(--color-bg); text-decoration: none; }
.conv-detail-titulo h2 { margin: 0; font-size: 20px; }
.conv-detail-status {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-top: 4px;
  flex-wrap: wrap;
}
.conv-detail-count { color: var(--color-text-muted); font-size: 12px; }
.conv-detail-actions { display: flex; gap: 8px; flex-wrap: wrap; }

/* Caja de envío arriba (más prominente) */
.enviar-top {
  border: 1px solid var(--color-primary);
  box-shadow: 0 0 0 3px rgba(31,111,235,0.06);
}
.enviar-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  flex-wrap: wrap;
  gap: 8px;
  margin-bottom: 10px;
}
.enviar-head h3 { margin: 0; font-size: 16px; }
.enviar-hint { font-size: 12px; color: var(--color-text-muted); }
.enviar h3 { margin: 0 0 6px; }
.form-enviar textarea {
  width: 100%;
  font-family: inherit;
  resize: vertical;
  min-height: 80px;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  font-size: 14px;
}
.form-enviar-bar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-top: 10px;
  gap: 12px;
  flex-wrap: wrap;
}
.char-counter { font-size: 11px; color: var(--color-text-muted); }
.form-enviar-bar button { align-self: auto; }

/* Chat más limpio + separadores de día */
.chat {
  max-height: 55vh;
  padding: 14px 16px;
}
.day-separator {
  text-align: center;
  margin: 8px 0 4px;
  position: relative;
}
.day-separator span {
  display: inline-block;
  background: var(--color-bg);
  border: 1px solid var(--color-border);
  color: var(--color-text-muted);
  font-size: 11px;
  font-weight: 500;
  padding: 3px 12px;
  border-radius: 999px;
  text-transform: capitalize;
}
.msg { margin: 0; padding: 10px 14px; }
.msg-meta { gap: 10px; }
.msg-autor { letter-spacing: 0.5px; font-size: 10px; }
.msg-ts { font-size: 11px; }

/* Lista de conversaciones — más aire */
.conv-list { gap: 10px; }
.conv-item { transition: transform 0.1s ease, box-shadow 0.15s ease; }
.conv-item:hover { box-shadow: 0 2px 6px rgba(0,0,0,0.08); }
.conv-link { padding: 14px 16px; }
.conv-row1 { margin-bottom: 6px; }
.conv-row2 { margin-bottom: 6px; }

/* Historial más prolijo */
.historial-lista li { gap: 12px; padding: 8px 0; align-items: center; }
.historial-accion { text-transform: capitalize; }
.historial-detalle { font-style: italic; }

/* Mobile */
@media (max-width: 600px) {
  .conv-detail-header {
    grid-template-columns: auto 1fr;
    grid-template-rows: auto auto;
  }
  .conv-detail-actions {
    grid-column: 1 / -1;
    justify-content: stretch;
  }
  .conv-detail-actions .action-inline { flex: 1; }
  .conv-detail-actions button { width: 100%; }
  .chat { max-height: 50vh; }
}

/* Bloque D — adjuntos en mensajes */
.msg-texto .adjunto-link {
  display: inline-block;
  margin-top: 6px;
}
.msg-texto .adjunto-img {
  max-width: 280px;
  max-height: 280px;
  border-radius: 8px;
  border: 1px solid rgba(0,0,0,0.1);
  display: block;
  cursor: zoom-in;
  transition: opacity 0.15s ease;
}
.msg-texto .adjunto-img:hover {
  opacity: 0.85;
}
.msg-texto .adjunto-doc {
  display: inline-block;
  margin-top: 4px;
  padding: 6px 10px;
  background: #f3f3f3;
  border-radius: 6px;
  text-decoration: none;
  color: #333;
  font-size: 0.95em;
}
.msg-texto .adjunto-doc:hover {
  background: #e8e8e8;
}

/* ==========================================================
   Plantillas de respuesta rápida (s25)
   ========================================================== */

/* Alert success (faltaba en la paleta original) */
.alert-success {
  background: #dcfce7;
  color: var(--color-success);
}

/* Botón de eliminar (rojo) */
.btn-danger {
  font: inherit;
  font-weight: 500;
  padding: 9px 16px;
  border-radius: 8px;
  border: 1px solid transparent;
  cursor: pointer;
  background: var(--color-surface);
  color: var(--color-danger);
  border-color: var(--color-danger-bg);
  transition: background 0.15s ease;
}
.btn-danger:hover {
  background: var(--color-danger-bg);
}

/* Barra de botones de plantilla sobre el textarea del hilo */
.plantillas-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-bottom: 12px;
  padding: 10px 12px;
  background: var(--color-bg);
  border: 1px dashed var(--color-border);
  border-radius: 8px;
}
.plantillas-label {
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.4px;
  margin-right: 4px;
}
.btn-plantilla {
  font: inherit;
  font-size: 13px;
  padding: 5px 12px;
  border-radius: 999px;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  color: var(--color-text);
  cursor: pointer;
  transition: background 0.15s, border-color 0.15s;
}
.btn-plantilla:hover {
  background: var(--color-primary);
  color: white;
  border-color: var(--color-primary);
}

/* Tabla de listado de plantillas */
.plantillas-list { margin-top: 8px; }
.plantillas-table {
  width: 100%;
  border-collapse: collapse;
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  overflow: hidden;
  box-shadow: var(--shadow);
}
.plantillas-table thead {
  background: var(--color-bg);
}
.plantillas-table th {
  text-align: left;
  font-size: 12px;
  font-weight: 600;
  color: var(--color-text-muted);
  text-transform: uppercase;
  letter-spacing: 0.4px;
  padding: 10px 14px;
  border-bottom: 1px solid var(--color-border);
}
.plantillas-table td {
  padding: 12px 14px;
  border-bottom: 1px solid var(--color-border);
  vertical-align: middle;
  font-size: 14px;
}
.plantillas-table tbody tr:last-child td {
  border-bottom: none;
}
.plantillas-table tbody tr:hover {
  background: var(--color-bg);
}
.plantilla-preview {
  color: var(--color-text-muted);
  font-size: 13px;
  max-width: 460px;
}
.plantilla-acciones {
  white-space: nowrap;
  text-align: right;
}
.plantilla-acciones .btn-secondary,
.plantilla-acciones .btn-danger {
  padding: 6px 12px;
  font-size: 13px;
  display: inline-block;
  text-decoration: none;
}
.plantilla-acciones .action-inline {
  display: inline-block;
  margin-left: 6px;
}

/* Form de plantilla (crear/editar) — labels arriba, inputs full-width */
.plantilla-form-section {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  padding: 24px;
  box-shadow: var(--shadow);
  max-width: 720px;
}
.form-plantilla {
  display: flex;
  flex-direction: column;
  gap: 18px;
}
.form-row {
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.form-row label {
  font-size: 14px;
  font-weight: 600;
  color: var(--color-text);
}
.form-hint {
  font-weight: 400;
  color: var(--color-text-muted);
  font-size: 12px;
  margin-left: 6px;
}
.form-row input[type="text"],
.form-row input[type="number"],
.form-row textarea {
  font: inherit;
  width: 100%;
  padding: 10px 12px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: white;
  font-size: 14px;
}
.form-row textarea {
  resize: vertical;
  min-height: 140px;
  font-family: inherit;
}
.form-row input[type="text"]:focus,
.form-row input[type="number"]:focus,
.form-row textarea:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(31,111,235,0.15);
}
.form-row input[type="number"] {
  max-width: 120px;
}
.form-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  margin-top: 6px;
  padding-top: 16px;
  border-top: 1px solid var(--color-border);
}
.form-actions .btn-secondary {
  text-decoration: none;
  display: inline-flex;
  align-items: center;
}

/* Mobile */
@media (max-width: 600px) {
  .plantillas-table thead { display: none; }
  .plantillas-table, .plantillas-table tbody, .plantillas-table tr, .plantillas-table td {
    display: block;
    width: 100%;
  }
  .plantillas-table tr {
    border-bottom: 1px solid var(--color-border);
    padding: 8px 0;
  }
  .plantillas-table td {
    border-bottom: none;
    padding: 6px 14px;
  }
  .plantilla-acciones { text-align: left; }
  .plantilla-form-section { padding: 16px; }
  .form-actions { flex-direction: column-reverse; }
  .form-actions .btn-primary,
  .form-actions .btn-secondary { width: 100%; text-align: center; }
}

/* ============================================================
   B6 — Control on/off del agente (agente_control.html)
   ============================================================ */
.estado-agente-box {
  border-radius: var(--radius);
  padding: 18px 20px;
  margin-bottom: 24px;
  border: 1px solid var(--color-border);
  box-shadow: var(--shadow);
  background: var(--color-surface);
}
.estado-agente-box .estado-badge {
  display: inline-block;
  font-weight: 700;
  font-size: 0.95rem;
  letter-spacing: 0.04em;
  padding: 4px 12px;
  border-radius: 999px;
  margin-bottom: 8px;
}
.estado-agente-box .estado-detalle {
  color: var(--color-text-muted);
  font-size: 0.92rem;
}
.estado-on {
  border-left: 4px solid var(--color-success);
}
.estado-on .estado-badge {
  background: var(--color-agente-bg);
  color: #14532d;
}
.estado-off {
  border-left: 4px solid var(--color-danger);
}
.estado-off .estado-badge {
  background: var(--color-danger-bg);
  color: var(--color-danger);
}
.prog-dia-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 6px 0;
  border-bottom: 1px solid var(--color-border);
}
.prog-dia-row .prog-dia-nombre {
  display: flex;
  align-items: center;
  gap: 8px;
  min-width: 130px;
  font-weight: 500;
}
.prog-dia-row input[type="time"] {
  padding: 4px 8px;
  border: 1px solid var(--color-border);
  border-radius: 6px;
  font-size: 0.9rem;
}

/* ---- B6.7 fix: checkbox 'Activar programación horaria' en fila (corrige desalineo s47) ---- */
.form-stack label.prog-activa-row {
  display: flex;
  flex-direction: row;
  align-items: center;
  gap: 8px;
  font-size: 14px;
  font-weight: 600;
  color: var(--color-text);
}
.form-stack label.prog-activa-row input[type="checkbox"] {
  margin: 0;
  flex: none;
}

/* ---------- Repositorio de fichas de indicaciones ---------- */
.fichas-list {
  margin-top: 8px;
}
.fichas-categoria {
  margin-bottom: 28px;
}
.fichas-categoria-titulo {
  font-size: 15px;
  font-weight: 600;
  color: var(--color-text);
  margin: 0 0 12px;
  padding-bottom: 6px;
  border-bottom: 1px solid var(--color-border);
}
.fichas-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(150px, 1fr));
  gap: 16px;
}
.ficha-card {
  background: var(--color-surface);
  border: 1px solid var(--color-border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 10px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
}
.ficha-thumb-link {
  display: block;
  width: 100%;
}
.ficha-thumb {
  width: 100%;
  height: 130px;
  object-fit: cover;
  border-radius: 6px;
  border: 1px solid var(--color-border);
  background: var(--color-bg);
  display: flex;
  align-items: center;
  justify-content: center;
}
.ficha-thumb-pdf {
  color: var(--color-text-muted);
  font-weight: 600;
  font-size: 18px;
  letter-spacing: 1px;
}
.ficha-nombre {
  font-size: 13px;
  color: var(--color-text);
  text-align: center;
  word-break: break-word;
  width: 100%;
}

/* ---------- Envío de fichas de indicaciones (bloque 2) ---------- */
.fichas-bar {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px;
  margin-top: 10px;
  padding: 10px 12px;
  background: var(--color-bg);
  border: 1px dashed var(--color-border);
  border-radius: 8px;
}
.select-ficha {
  font: inherit;
  font-size: 13px;
  padding: 8px 10px;
  border: 1px solid var(--color-border);
  border-radius: 8px;
  background: var(--color-surface);
  color: var(--color-text);
  max-width: 320px;
  flex: 1 1 200px;
}
.select-ficha:focus {
  outline: none;
  border-color: var(--color-primary);
  box-shadow: 0 0 0 3px rgba(31,111,235,0.15);
}